Refund Policy

Thank you for shopping with Fira Web. Please read this Refund Policy carefully before making a purchase, as it explains our approach to refunds for digital products.

1. No Refunds on Digital Products

All products sold on this website are digital, downloadable products. Because these products are delivered instantly and can be accessed, copied, or used immediately upon purchase, we do not offer refunds, returns, or exchanges once an order has been completed and the product has been delivered or made available for download.

By completing your purchase, you acknowledge and agree to this policy.

2. Exceptions

We may consider an exception only in the following limited cases:

• You were charged more than once for the same order (duplicate payment)
• The file/product is corrupted, defective, or inaccessible and we are unable to fix or resend it
• You did not receive the product due to a technical error on our end

To request a review under these exceptions, contact us within [7] days of purchase at [your-email@example.com] with your order ID and details of the issue. Approved exceptions are handled at our sole discretion.

3. Before You Buy

We encourage you to review product descriptions, previews, and specifications carefully before purchasing, since all sales are final. If you have any questions about a product, please contact us before buying.

4. Payment Disputes / Chargebacks

Filing a chargeback without first contacting us to resolve the issue may result in suspension of your account access to purchased products.

5. Contact Us

If you have questions about this Refund Policy, reach out at [your-email@example.com].